LAB Platform

Our platform

LAB combines innovative technology with comprehensive financial services experience to improve all aspects of client lifecycle management

Platform & capabilities

LAB Engage

LAB Engage transforms complex onboarding into a streamlined digital experience. Intelligent workflows adapt to customer entity type - from individual investor, family trust, or institutional entity - automatically collecting the right information at the right time.

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Dynamic forms adapt to entity type and jurisdiction automatically
Risk assessment triggers Enhanced Due Diligence based on configurable rules
Multi-party consent and e-signature orchestration for complex structures
Real-time identity verification and screening embedded in onboarding
Complete audit evidence for regulatory compliance and examination

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LAB Verify

LAB Verify orchestrates verification across multiple providers and data sources through a single integration point. The multi-provider orchestration layer automatically routes verification requests to optimise pass rates and response times.

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Orchestrates identity, document, and biometric verification across multiple providers
Routes verification requests intelligently to optimise pass rates and response times
Screens for PEP, sanctions, adverse media, and fraud signals in real-time
Assesses document authenticity and detects presentation attacks with liveness detection
Provides comprehensive audit trails with verification evidence and provider responses

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LAB Portal

LAB Portal provides a centralised command centre for all onboarding and client lifecycle activities. Monitor case progress across your entire portfolio with configurable dashboards that surface what matters most.

Initiate applications and manage cases across all onboarding and lifecycle activities
Perform standalone verifications and biometric checks directly from Portal interface
Receive fraud signal alerts and take action on VPN, device, and email risks
Resolve exceptions and escalate high-risk cases requiring manual review
Execute remediation campaigns and bulk customer switching workflows
Access complete document repository with comprehensive audit trails

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LAB Service

LAB Service delivers compliance processing capacity precisely when you need it. Scale resources up during peak onboarding periods, system implementations, or regulatory changes without permanent hiring commitments.

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Trained compliance professionals handle verification, exceptions, and remediation
Scale operations up or down without permanent hiring commitments
Access regulatory advisory from former AUSTRAC executives and AML/CTF specialists
Flexible engagement models: ad hoc support, dedicated resources, or surge capacity
Maintain complete visibility and audit trail integrity

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benefits

The smarter way to stay compliant

LAB combines innovative technology with comprehensive financial services experience to improve all aspects of client lifecycle management, which empowers institutions, corporates and SMEs

Onboard more customers

Scale intelligent digital experiences for all customer types and entities, increasing conversion.

Reduce handling costs

Orchestrate front-load automation and business logic, reducing back-office handling and removing third-party fees.

Orchestrate verifications

Next-generation verification engine to facilitate KYC on all entity types across multiple countries and data sources.

Streamline operations

Cater for multiple countries and jurisdictions in a single solution, maintaining consistency and standardizing workflow.

Run seamless remediation

Automate and manage risk and compliance processing by engaging and verifying existing customers, ensuring you stay compliant on all matters including AML/CTF, KYC, Tax and Consents.

Learn more

Multi-channel integrated solution

Penetrate the market facilitated by direct, advised, external platform and white-label product distribution. Horizontally scale across business lines and systems.

How it works

Driving Smarter Compliance  and Customer Engagement

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