LAB Service
Outsource AML/CTF processing to trained personnel who understand regulatory requirements. Access specialist regulatory expertise and LAB Portal technology through flexible engagement models that scale with your business.
Configurable framework to capture KYC data
LAB combines innovative technology with comprehensive financial services experience to improve all aspects of client lifecycle management, which empowers institutions, corporates and SMEs
Flexible Operational Resourcing
LAB Service delivers compliance processing capacity precisely when you need it. Scale resources up during peak onboarding periods, system implementations, or regulatory changes without permanent hiring commitments. Deploy dedicated teams for ongoing operations or access ad hoc support for specific verification tasks and exception handling. Service personnel operate through LAB Portal, maintaining full visibility and audit trail integrity across all case processing. Resources flex to match seasonal demand, product launches, and portfolio growth without the fixed overhead of internal teams.
Exception Handling & Investigation
Complex verification exceptions require specialist judgment. LAB Service personnel investigate identity verification failures, assess AML screening matches, and resolve fraud signals through structured triage frameworks. Former AUSTRAC executives and qualified AML/CTF Compliance Officers bring regulatory expertise to edge case assessment. Investigation outcomes document decision rationale and supporting evidence through LAB Portal case management, ensuring regulatory examination readiness. Escalation protocols route high-risk cases to appropriate internal stakeholders while routine exceptions are resolved efficiently.
Customer Remediation Programs
Address compliance backlogs and data quality issues through structured remediation support. LAB Service manages customer revalidation campaigns, historical data correction, and regulatory obligation catch-up programs. Service personnel process remediation cases systematically, applying current regulatory standards to legacy customer files. Backlog clearance projects deliver predictable throughput without disrupting business-as-usual operations. Remediation workflows integrate with existing systems through LAB Portal, enabling tracking and reporting throughout program delivery.
Regulatory Advisory Support
Navigate AML/CTF regulatory changes with access to specialist compliance guidance. Service advisers provide expertise on AUSTRAC reporting obligations, Tranche 2 reform readiness, and compliance program design. Advisory support extends beyond case processing to include control testing, independent reviews, and governance oversight. Regulatory intelligence drawn from across LAB's customer base surfaces emerging compliance trends and regulatory expectations. Advisory capability transforms LAB Service from operational support to strategic compliance partnership.
Trained Personnel & Quality Standards
Service delivery depends on personnel quality. LAB Service deploys team members with direct AML/CTF compliance experience, including former AUSTRAC executives who understand reporting entity obligations. ISO/IEC 27001:2022 accredited operations ensure information security through documented procedures, access controls, and encryption. Service level commitments govern turnaround times and escalation protocols. Quality assurance processes maintain consistent case processing outcomes across all engagement models.
Surge Support & Process Optimisation
Demand spikes require immediate capacity. LAB Service activates supplemental resources during product launches, marketing campaigns, and portfolio acquisitions that drive application volumes. System transition support maintains processing continuity during platform migrations and technology implementations. Delivery insights inform workflow optimisation recommendations, surfacing automation opportunities and efficiency improvements drawn from hundreds of implementations across LAB's customer base. Surge capacity prevents backlog accumulation without requiring long-term resourcing commitments.
Access compliance expertise without permanent headcount
Deploy trained personnel through flexible engagement models. Handle exception investigation, remediation programs, and surge capacity while maintaining full visibility and audit trail integrity through LAB Portal.
AML Exception Handling & Investigation
Investigates and resolves verification failures, monitoring alerts and unusual activity through structured triage.
Surge Support & Ad Hoc Resourcing
Provides on-demand operational capacity during peak periods, system implementations and business growth phases.
Trained Personnel & Operational Quality
Delivers service through ISO 27001-accredited operations staffed by former AUSTRAC executives and qualified AML/CTF Compliance Officers.
Workflow Optimisation & Process Improvement
Identifies automation opportunities and process improvements based on operational delivery insights across LAB's customer base.
Customer Remediation & Data Quality
Executes backlog clearance, revalidation campaigns and data correction programs to address historical compliance gaps.
Regulatory Advisory & Compliance Guidance
Delivers expert guidance on AML/CTF regulatory changes, program design and AUSTRAC obligations through experienced advisers.
The RegTech Leader in Lifecycle Management and Digital Onboarding
LAB Group is a leading Australian regulatory technology (RegTech) company transforming customer lifecycle management, compliance automation, and digital onboarding for regulated businesses. Founded in 2010 and headquartered in Melbourne, LAB Group serves a global client base across APAC, the UK, and Europe, with deep penetration in the financial services sector. LAB has successfully facilitated over 2 million consumer engagements across 15+ verticals including asset management, banking, wealth, stockbroking, superannuation, and professional services.
Transform your customer journey with LAB Group.
Join leading institutions that have modernised their compliance infrastructure and elevated their customer experience. Schedule a demo with our team to explore how LAB Group can transform your operations.