From initial onboarding to ongoing lifecycle management to adviser registration, LAB provides secure and fully integrated tools for compliance, customer and adviser management.
LAB combines innovative technology with comprehensive financial services experience to improve all aspects of client lifecycle management, which empowers institutions, corporates and SMEs
LAB Engage transforms complex onboarding into a streamlined digital experience. Intelligent workflows adapt to customer entity type - from individual investor, family trust, or institutional entity - automatically collecting the right information at the right time. White-label the entire experience with your brand while the platform handles regulatory complexity behind the scenes. Eliminate paper forms and manual data entry. Configure workflows to match your risk appetite and business processes, with built-in escalation paths for case management.
Automate KYC/AML data collection across multiple regulatory frameworks, including AUSTRAC, FATF, and jurisdiction-specific requirements. The platform adapts to entity type and ownership structure, prompting customers for the right information at the right time. Navigate complex beneficial ownership automatically, reducing manual follow-up while maintaining compliance across every market where you operate.
Apply appropriate due diligence based on customer risk profile. LAB Engage automatically triggers enhanced checks for higher-risk customers while streamlining processes for standard retail investors. Customer due diligence orchestration adapts to customer type, product complexity, transaction thresholds, and risk indicators. Integration with LAB Verify provides access to verification services across jurisdictions, from document checks and biometric authentication to PEP/sanctions screening and adverse media searches.
LAB Engage connects your onboarding process with your broader technology ecosystem. Purpose-built integrations with leading fund administrators, registries, and wealth management platforms eliminate manual data re-entry. Once a customer completes onboarding, verified data can flow automatically to your down stream systems in the correct format. LAB Engage integrates with back office systems, registry platforms, CRM systems, compliance platforms, and document management systems.
Meet customers where they are. LAB Engage supports adviser-assisted onboarding, direct-to-customer digital journeys, and hybrid approaches that work alongside traditional paper-based processes. Customers can start on their desktop and finish on their mobile (or vice versa), pause and resume as needed, or have advisers initiate applications on their behalf. Customers simply confirm details and digitally accept documents like PDS, T&Cs, and consent forms. For advisers who prefer traditional approaches, LAB Engage supports print-sign-upload workflows. Advisers remain in control of the customer moment while firms capture all data digitally for operational efficiency.
Deliver onboarding under your brand, not ours. LAB Engage applies your visual identity, terminology, and tone throughout the customer journey. Configure welcome messages, email templates, and interface elements to match your brand guidelines. Every interaction reinforces your firm's identity while you benefit from enterprise-grade compliance infrastructure. White-labeling ensures your brand equity remains front and center.
Join leading institutions that have modernised their compliance infrastructure and elevated their customer experience. Schedule a demo with our team to explore how LAB Group can transform your operations.
