No items found.

Connected to the Platforms You Already Use

No items found.
arrow_forward_ios
See all integrations

Related News

arrow_forward_ios
View all news
No items found.
Case Studies

Real Results in Action

Discover how leading firms in your sector have transformed their compliance operations and streamlined their workflows with LAB Group's tailored solutions. Explore real-world implementations that demonstrate measurable improvements in efficiency, risk management, and regulatory adherence.

arrow_forward_ios
All case studies

Case Study
Read on
​​arrow_forward
Learn more

Customer Support

We have a support desk available for you to submit cases in our LAB Community with the option for technical support. This is a central location for resources, Frequently Asked Questions, Guides and a place to monitor the progress of your support cases. Go to the LAB Community here to view our Knowledge Base, Request Access, or Submit a Case.

Yes. We have different levels of access available for managing and monitoring applications within LAB’s Application Manager ensuring staff get the correct authorised access and permissions.

For Australian wealth platforms

Your CDD, performed by us, under your own rules.

Under the reformed AML/CTF obligations, platforms are reassessing whether they can keep relying on advisers for customer identification. LAB Verify performs your customer due diligence under your own policies, risk matrix and thresholds, across the entity types where verification usually breaks down.

Talk to our team See how it works

Not reliance. You remain the reporting entity, applying your own risk rules, holding the decision, the record and the liability.

The reform window

Stepping away from reliance moves the whole CDD burden onto the platform.

The reformed obligations commenced on 31 March 2026. Reliance on a third party now requires the relying entity to assess appropriateness against each customer's risk, evidence that it can obtain the underlying verification data, keep the arrangement under ongoing review, and remain liable throughout. Across hundreds of licensees, that is difficult to govern and harder to evidence.

01

Every client, every entity type

Initial CDD moves in-house for individuals, joint applications, companies, trusts and SMSFs with corporate trustees, plus every beneficial owner behind them.

Volume and complexity
02

The client is verified twice

The adviser firm verifies for its own obligations. You verify for yours. Two reporting entities, two profiles, two records, and the rework between them lands on your operations team.

Conversion risk
03

The back book is still coming

Ongoing CDD applies now. Transitional rules defer reformed initial CDD on pre-existing customers to 30 March 2029. Whatever you build has to run that remediation too.

2029 deadline
The important distinction

Outsourcing is not reliance.

What LAB is not

We are not a third party whose customer due diligence you accept. Nothing is passed to you from an adviser, and no part of your CDD decision is delegated to another regulated entity.

What LAB is

An outsourced service provider performing your CDD for you. Your AML/CTF policies, your risk matrix, your thresholds. The outcome, the evidence and the obligation stay with you.

How it works

Your verification, your rules, and less rework getting there.

Where opening an account with you forms part of an adviser's LAB journey, that flow can be aligned to your verification requirements instead of running a second check afterwards. Where it does not, LAB Verify is a direct API you call from your own platform.

1

Configure your rules

Your risk matrix, verification thresholds and enabled methods are configured against your AML/CTF program, not a generic profile.

2

Your check runs on cleaner inputs

Called directly from your platform via the API. Where the adviser firm also runs LAB Verify, its profile can be aligned to yours.

3

Orchestrated across sources

Identity, document, biometric, company and screening checks resolved across multiple Australian data sources in a single engine.

4

You hold the outcome and the evidence

Structured results with failure reasons, plus a full audit trail and evidence store you can produce on request.

How it fits together

The engine, and the surface to operate it.

LAB Verify

Your verification engine

A single API into identity, document, biometric, company and AML screening checks, orchestrated across multiple providers and configured to your risk rules.

  • Identity verification, PEP, sanctions and adverse media screening
  • Biometrics with liveness on every individual, in-flow or as a later step-up
  • ASIC pre-fill from an ACN, returning directors, addresses and UBO
  • Fixed-price beneficial owner resolution regardless of structure depth
  • Developer portal, OpenAPI spec, sandbox and production environments
Available as a direct API
LAB Portal

Where your team works the exceptions

A verification API returns a result and leaves you to build everything around it. LAB Portal is that layer: the operational and evidentiary surface your compliance team actually works in.

  • Case management and exception handling on every verification
  • Full audit trail and evidence storage, retrievable on request
  • Ad hoc verifications triggered by an operations user, no development
  • Remediation campaigns across an existing book
  • AUSTRAC-aligned suspicious matter report generation
Included, not a separate build
Built for platform books

The entity types where verification usually breaks down.

Most verification providers are strong on individuals. On a wealth platform, the cost and the audit risk sit in the structures.

✓Trusts and SMSFsIncluding corporate trustees, with trust deed handling
✓Beneficial ownershipDrill-down through multiple corporate layers at a fixed price per resolved owner
✓CompaniesASIC pre-fill from an ACN: directors, addresses and UBO reporting
✓Joint and multi-partyEvery individual verified, with consent captured per party
✓Associations, co-operatives and government bodiesDigital flows rather than manual exceptions
✓Identity linkageBiometrics and liveness to establish the person presenting is the person verified
✓Ongoing screeningPEP, sanctions and adverse media monitoring, not point-in-time only
✓Remediation at scaleRe-engage and re-verify an existing book ahead of March 2029
Why LAB

We are already on both sides of your client relationship.

Over 275 organisations run LAB Verify, including licensees and advice businesses that place clients onto platforms. A verification vendor can sell you a check. Where the adviser firm also runs LAB Verify, the two profiles can be aligned to your requirements, so your check runs off data already captured to your standard. Fewer exceptions, and less going back to the client.

Talk to our team

What sits behind the engine

◆
Australian data sourcesGovernment and credit bureau identity, ASIC, ABN, superfund lookup and Australian death check
●
Screening and riskPEP, sanctions, adverse media, plus fraud signals including VPN, device and email age
▣
Pass rate optimisationMulti-source orchestration with fallback logic to lift first-pass verification rates
⚑
Evidence and auditFull audit trail, evidence storage and case management through LAB Portal
⚖
Reform maintenanceRegulatory updates deployed without you reconfiguring or rebuilding
Proven in Australian financial services

Trusted by Australia's wealth and financial services industry.

LAB supports reporting entities across wealth management, fund administration, asset management, banking and online trading, with ISO 27001:2022 certification and all data held in Australia.

Client logoClient logoClient logoClient logoClient logo
+

Managed AML/CTF support if you need it

LAB Service provides managed compliance support from a team including former AUSTRAC executives, for platforms that want operational capacity alongside the technology rather than headcount.

Find out more

Work through what the reform means for your platform.

A short session with our team covering how the outsourced model is structured, how it handles your entity mix, and what the API looks like.

Talk to our team Explore the platform

Transform your 
customer journey 
with LAB Group.

Join leading institutions that have modernized their compliance infrastructure and elevated their customer experience. Schedule a demo with our team to explore how LAB Group can transform your operations.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
About
Benefits
Support
Contact
Melbourne
  • Level 2, 91-93 Flinders Ln, Melbourne, VIC 3000
Sydney
  • Level 20, 135 King St,
Sydney, NSW 2000
Terms and ConditionsEnd User License AgreementPrivacy PolicyData Handling StatementEVP Terms
© 2026 LAB Group Services Pty Ltd. No part of this website may be reproduced without the prior written permission of LAB Group Services Pty Ltd